The Venture Labs ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.theventurelabs.lk or use our services.
By using our website or services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our website.
1. Information We Collect
We collect personal information that you voluntarily provide when making a booking or inquiry:
- Full name
- Email address
- Phone number
- Booking details (date, plan, arrival time, notes)
- Payment information (processed securely via PayHere — we do not store card or bank details)
- Inquiry subject and message content
2. How We Use Your Information
- To process and confirm your bookings and payments
- To respond to your inquiries promptly
- To send booking confirmations and relevant notifications
- To improve our website and service offerings
- To comply with applicable legal and regulatory obligations
3. Data Sharing & Third Parties
We do not sell, trade, or rent your personal data to third parties. We may share data with the following trusted service providers solely to operate our services:
- EmailJS — for email delivery of booking and inquiry notifications
- PayHere — for secure payment processing
- Netlify — for website hosting
Each of these providers operates under their own privacy policies and data protection standards. We do not share your personal data with any other third party without first informing you, except where required to do so by law, regulation, or a valid order from a competent authority.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed through PayHere's PCI-compliant secure gateway.
However, no method of transmission over the internet, and no method of electronic storage, is 100% secure. Despite our reasonable efforts and precautions, we cannot guarantee absolute security against unauthorised access, cyberattacks, or data breaches, whether directed at our own systems or at the third-party service providers listed in Section 3.
In the unlikely event of a personal data breach that affects your personal information, we will notify the Data Protection Authority of Sri Lanka and affected individuals without undue delay, in line with our obligations under the Personal Data Protection Act, No. 9 of 2022, and any rules issued under it.
To the fullest extent permitted by law, and provided we have implemented the reasonable security measures described in this policy, The Venture Labs shall not be held liable for any loss, damage, or unauthorised disclosure of your personal data resulting from circumstances beyond our reasonable control, including but not limited to cyberattacks, hacking, or a security breach originating from a third-party service provider's own systems.
5. Cookies
Our website may use essential cookies to ensure basic functionality and improve your browsing experience. We do not use cookies for advertising, remarketing, or third-party tracking purposes.
6. Your Rights
You have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your personal data
- The right to withdraw consent at any time
To exercise any of these rights, contact us at TheVentureLabs.lk@gmail.com.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Sri Lankan law. Specifically:
- Personal data collected in connection with a booking or purchase (including your name, email address, phone number, and invoice details) is retained for up to 5 years from the date of the transaction, in line with our obligations to retain financial and accounting records under Sri Lankan law.
- Personal data collected through a general inquiry that does not result in a booking is retained only for as long as needed to respond to and resolve that inquiry, after which it is securely deleted.
After the applicable retention period has passed, your personal data is securely deleted or anonymised, unless a longer retention period is required to comply with a legal obligation, resolve a dispute, or enforce our agreements.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
- Email: TheVentureLabs.lk@gmail.com
- Phone: +94 788 12 12 15
- Address: 132, Old Kotte Road, Welikada, Rajagiriya 10107, Sri Lanka